Some common questions about shipping….
Do you offer free shipping?
We have considered this but, most of our molds and boxes fall into the “Oversize” category for most carriers, couriers, and postal systems. And this adds an additional fee to the rate that would be hard for us to absorb. However, we do offer the most competitive rates we can find. And, we do off a discounted flat rate for orders over a specific value. On our store pages we show the size and weight of the box so you can appreciate why the rates are what they are.
When will I receive my order?
Our goal is to have your order shipped within three business days of receiving it. And, if that is not possible we will contact you immediately to explain the delay. We often get the orders out the door on the same day.
Is my order insured?
Yes, we insure each order for the full value.
Can I track my order?
Yes, tracking numbers are send in the Order Complete email. Just click the link to track the order.
What courier do you use?
Currently we are using UPS. They have good rates and excellent tracking and offices in almost every country. We have used the postal system in the past but, although the rates are very good, it can be difficult to resolve an issues with delivery in another country with a completely separate postal system and practices. UPS is one big company so we only have to deal with them if anything goes awry.
What is your Return Policy?
We do not offer returns and All Sales are Final.
We will replace any defective molds if you receive one that is damaged or not what you expected. Second, if the mold is damaged in shipping and there is clear damage to the box, then we will open an inquiry with the courier to get that corrected.