Refund and Return Policy
Thank you for shopping at MAN about TOOLS Ltd.
If you are not entirely satisfied with your purchase, we’re here to help.
Non-tangible irrevocable goods (“Digital products”)
Given the nature of a digital plan we are unable to offer any refund after your purchase has been completed. We will make every effort however to ensure that you are able to download and open the pdf file of the plan(s) you purchased. After your purchase you will be taken to a download page on our website plus you will immediately receive an email that includes links for download. We ask that you save a copy of your plan(s) on your own computer or device and have an external backup. If you do lose any of the pdf or text files associated with your purchase then please contact us and we will help you out.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Tangible Goods (ABS Plastic Molds & Parts)
For tangible items we offer a 30 day return and refund of the item price if the item is defective when you receive it and it has not been used. We will also accept returns for an unused item within 30 days. It is the buyers responsibility for return shipping and any costs associated with that return. A refund will be issued when the item is received in new condition in 7 days. Please ensure that you add insurance to any returns to cover possible loss or damage in shipping and mark the box as “RETURN”. In some cases, shipping companies will charge a brokerage fee to clear customs for imported items. It is the customers responsibility to pay any brokerage fees. Additionally, a 10% restocking fee will be charged for an refused items that are returned. This is to cover the additional costs and labor of repackaging products.
Coupons and Sales
From time to time we may offer discounts on products and/or shipping costs. These discounts may be in the form of a Coupon with a code that must be entered during the checkout (or other) screen to be able to redeem the offered discount. It is the responsibility of the customer to enter the code at the time of sale to qualify for this discount. The discount cannot be applied or credited after the sale or after the promotion is finished. Prior to the completion of a sale feel free to contact us if there are any active promotions that you have not seen on our site or elsewhere.
Cancelled Orders
Orders that are cancelled prior to shipping will be refunded the full amount minus a 3% fee. This will cover part of the transaction fee charged by our payment processor that is non-refundable. So, please check that your order is accurate and you have selected the items you want.
Shipping Policy
Many people have asked if we ship paper copies of the plans. Unfortunately we do not. So our shipping policy is simple here, we only sell digital plans that you purchase, download, and print yourself.
For tangible items (Molds) we offer several shipping option and delivery speeds at the checkout screen. The shipping rate does not include any brokerage fees that the shipping company may collect to clear customs if that’s applicable. The shipping rate also does not include any import fees or duty collected from any receiving country customs. Any extra fees are the responsibility of the buyer. We currently ship with Postal Systems. Rates will vary depending on the item and your location. As we understand it, orders under $800 fall into the de minimis category and are free of any duties in North America.
We ship within 3 days of completing your order. If there is a delay we will contact you immediately. We accept returns for unopened and unused product within 30 days within North America. It is the customers responsibility for return shipping fees and insurance. A refund will be processed within 7 days of receiving the return. All returns must be marked as a RETURNED ITEM and failure to do so may incur additional charges. Please contact us prior to any returns so we may offer guidance. An additional 10% restock fee will be charged for refused orders that are returned to us.
We will replace any defective product and insure the product for any damage during shipping. Please take a photo of any damage and contact us immediately if your product is defective or damaged when you receive it.
Undelivered Orders
Orders that are deemed undeliverable due to circumstances beyond our control such as incorrect or incomplete shipping addresses will be returned to us. We cannot be held responsible for how delivery services operate. They have the option of not delivering an order for any reason. Our orders are insured against loss or damage but some situations are beyond our control or responsibility. Couriers and Postal Systems will charge additional shipping and brokerage fees for these returns of undeliverable orders. In these cases, the buyer will bear these costs. You then have the option to dispute the issue directly with the delivery service. We will provide supporting information to assist you with this. Although this is a rare occurrence, it does happen.
Overseas Orders
Payment for overseas orders is by Wire Transfer only. Banking details will provided when we have received the order. Overseas orders are not returnable and we will not be held responsible for loss or any additional costs involved once the order leaves our warehouse. Overseas orders will be well packed and insured against damage or loss. There may be additional fees, duties, or taxes payable when you receive your order. Although Postal Systems may provide a shipping cost to your address we cannot guarantee that they will be able to deliver it as this is beyond our control. When payment has been verified we will ship your order and provide tracking details.
Contact Information
If you have any questions about our Returns and Refunds Policy, please contact us: